Reference

How We Handle Your Account Information

We collect and protect the details you share when you open an account, deposit via bKash or Nagad, and play across our casino and sportsbook. This policy explains what we gather, how we use it, and the choices you control.

Account securityPayment data protectionCookie managementYour access rightsContact channels
Explore the Lobby Read FAQ
desi52 How We Handle Your Account Information
DATA HANDLING

How We Protect What You Share

We built our privacy practices around the data flows that matter most to Bangladesh players: secure payment processing through bKash, Nagad and Rocket, encrypted account credentials, transparent cookie use, and clear contact paths when you want to manage your information. Every section below explains one piece of how we handle your data.

Payment Security

When you deposit via bKash, Nagad or Rocket, your mobile wallet PIN and account credentials stay with your payment provider. We receive only a transaction reference and the amount you sent, never your full wallet login details.

Session Cookies

We use cookies to keep you logged in, remember your preferred language and currency, and track which game categories you visit. You control cookie settings in your browser; blocking them may limit some lobby features.

Data Retention

We keep your account details and transaction history while your account is active and for a defined period afterward to meet legal requirements and resolve any disputes. Inactive accounts may be archived after extended dormancy.

Your Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate information, or submit a deletion request for your account. Contact support with your registered email to start any of these processes.

PRIVACY CONTACT

Reach Us About Your Data

If you have questions about how we handle your information, want to see what data we hold, or need to update account details, our support team responds through the channels below. We handle privacy requests the same way we handle account inquiries.

Team online

Live Chat

Open the chat bubble on any page and tell the agent you have a privacy question. They'll route your request to the right team and confirm next steps within the conversation.

Email Support

Send your privacy inquiry or data request to our support address. Include your registered account email so we can verify your identity and respond with the information you need.

Account Settings

Log in and head to your account dashboard to update contact details, adjust communication preferences, or review the personal information on file. Changes save immediately once confirmed.

Privacy Policy Questions

We collect your full name, email address, mobile number, date of birth, and residential region during signup. When you deposit via bKash, Nagad or Rocket, we log the transaction reference and amount but never store your wallet PIN or full account credentials.

Cookies keep you logged in, remember your language and currency preferences, and track which slots or live tables you visit most often. You can disable cookies in your browser settings, but some features like staying logged in across sessions require them enabled.

We share transaction details only with authorized payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals. We do not sell your personal information to advertisers or third-party marketers under any circumstances.

We retain your account details and transaction history while your account is active and for a reasonable period after closure to meet legal obligations and resolve disputes. Exact retention periods depend on applicable regulations in eligible regions.

Yes. Contact our support team with your registered email address to request a copy of the data we hold, correct inaccurate information, or submit a formal account deletion request. We confirm receipt and next steps within a few business days.

Your bKash, Nagad or Rocket login credentials and PIN never pass through our system. You authorize each transaction directly with your wallet provider, and we receive only a confirmation reference once the payment clears on their end.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoFAQInfoNagad CasinoFast

Related pages

desi52 Bangladesh Nagad Fastpay Desi52 Glossary About Us Debit Card Guide Bangladesh